Legal
Grievance Redressal
Last updated Published under the IT Rules 2021 & CP (E‑Commerce) Rules 2020
We take every complaint seriously and resolve most within 48 hours. If your issue has not been addressed through the app, follow the escalation matrix below.
Level 1 — Support desk
Chat & phone: 1800‑200‑8100 (24×7, toll‑free in India) · Email: support@travelbird.app
Response SLA: 4 hours · Resolution SLA: 48 hours
Level 2 — Nodal Officer
Ms. Ananya Iyer
Email: nodal@travelbird.app
Response SLA: 24 hours · Resolution SLA: 5 working days
Level 3 — Grievance Officer
Mr. Rohit Menon
Travelbird Travel Technologies Pvt. Ltd.
4th floor, Prestige Atlantis, Old Airport Road, Bengaluru 560017, Karnataka, India
Email: grievance@travelbird.app · Phone: +91 80 4718 2200
Working hours: Mon–Fri, 10:00 – 18:00 IST
Response SLA: 48 hours · Resolution SLA: 30 days
External redressal
Consumer complaints can also be filed with the National Consumer Helpline (consumerhelpline.gov.in) or the Ministry of Civil Aviation's AirSewa portal (airsewa.gov.in).